Question 1

Why does the address show SOL Santa Cruz or Victory Chiropractic?

Accepted Answer

Redwood Spine and Mobility rents space from within SOL Santa Cruz and Victory Chiropractic, so you may see their name on maps or signage. Just head inside, you're in the right place!

Question 2

What clothing should I wear to my appointment?

Accepted Answer

Loose fitting clothing or athleisure is ideal. Something that you can comfortably move in. Direct skin contact may be required for treatment purposes, so clothing like thick sweaters, or denim jeans can sometimes make it difficult.

Question 3

Is there a cancellation or no-show fee?

Accepted Answer

Yes. You will be charged a fee for cancellations within 24 hours of your appointment or if you don't show up for your appointment.

We set aside time specifically for you, and when appointments are missed or canceled late, it impacts our ability to help other patients. The fee helps cover the lost time and keeps our schedule running smoothly so everyone gets the care they need. If something unexpected comes up, let us know as soon as possible and we’ll do our best to work with you!

Question 4

How long are appointments?

Accepted Answer

Initial Appointment = 45-60 mins
Standard Follow-Up = 30 mins

Question 5

What can I expect on my first visit?

Accepted Answer

Your first visit will last approximately 45 minutes. It will consist of history taking, a movement assessment, a physical exam, an orthopedic exam, possibly special tests dependent upon your condition and will end with treatment. We will also discuss any concerns you have and agree upon the treatment plan moving forward. Your care is collaborative.

Question 6

What forms do I have to fill out prior to my appointment?

Accepted Answer

First Visit
- You will be required to complete an intake form and other possible surveys related to your complaint. This will include personal information required to have on your medical file, your health history and an informed consent.
Follow-up visits
- After your first visit, typically no other forms are required unless it's a re-examination or special circumstances.

Question 7

Will I be adjusted on my first visit?

Accepted Answer

In most cases, yes. If the exam shows it is clinically appropriate the treatment will at minimum consist of a chiropractic adjustment.

View the "Treatment" section for more information on chiropractic care.

Question 8

Where can I park at your locations?

Accepted Answer

SOL Santa Cruz
There is plenty of street parking in the surrounding streets and neighborhood (Seabright Ave & Hanover St). There are also a few parking spaces in the back of the building. Take the small driveway to the right of the office and head under the overhang (6.5ft MAX).

https://static.wixstatic.com/media/f30d18_a1ce1f67ad2d46d08280cfb6d884f568~mv2.jpg

Victory Chiropractic
The office is located within a business park so there is plenty of parking. Use the link below to park at. Once you park near the dropped pin, you will then turn towards Winchester Blvd and look for the large "D" placard on the building. Walk down that row of doors until you see D-138 "Forever Strong", which is a shared office space for multiple chiropractors. Inside D-138, my treatment room will be the far door on the right with "Dr. Nicholas Hicks" written on the door.I may be with a patient when you arrive if the door is closed, but there are chairs where you can sit and wait. 
- https://maps.app.goo.gl/KiVA2cw1vHXaXpF48(https://maps.app.goo.gl/KiVA2cw1vHXaXpF48)

Question 9

Do you offer home appointments?

Accepted Answer

Home appointments will be considered depending on proximity to office. It should be understood that equipment and services will be limited based upon what can be carried and transported to the residence. Prices may vary depending on distance from office. Please email or text to get more information.

Question 10

Is there wheelchair access?

Accepted Answer

Treatment
While it is possible for wheelchair access to the building and treatment room, there is very limited space. Motorized wheelchair access to rooms will not be possible due to space limitations.

Parking
There is no designated handicap parking, but there are parking spaces in the back behind the building with room for wheelchair access.

Bathroom
The largest bathroom we have is unable to accommodate space for a wheelchair to fit inside.

If you are aware of these limitations and still would like to be treated, please do not hesitate to reach out with any questions or concerns.

Question 11

Do I need a referral to see a Chiropractor?

Accepted Answer

No referral is needed. You can book directly through us!

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